Credit/Debt Management Training 2021

Author:

Kenya School of credit management

Price:

Free

Duration:

3 Days

Lessons:

0

Students:

1

 Our vision

To become a center of excellence in education, training, and research in credit management globally.

Our mission      

We are committed to promoting professionalism in credit management through education, training, research, development, and consultancy to all aspiring credit professionals in Kenya and globally.

Objective

 To provide quality training to meet the manpower requirements for      sound economic management and stability in the credit sector.

 

Course duration:

3 Days Per Course Outline

Venue:

Online

(a)  Three days course to enhance credit management skills-2021

Brief

  • The solution to the escalation of bad debts is positive management of credit/debts.
  • Non-performing debts will not just start.  It is a process, which can only be understood by staff that has knowledge in credit/debt management/collections.
  • Credit risk assessment is a key area in an organization and will dictate the process of repayment of any credit created and hence the desired profit.
  • The starting point to arrest nagging and non-performing debts in Consumer, Trade & Export credit is knowledge in Credit Management.
  • The Kenya School of credit management has a lot to share with you in this area.

Who are we?

Kenya school of credit management is an institution of its kind in Kenya geared to improve credit management through training. We offer career development and short courses that impact positively on the management of credit. Our career development is examined by KASNEB one of the leading and most recognized examination bodies in Kenya and globally. We are registered with the Ministry of Education and the National Industrial Training Authority.

NB: we run the seminars in popular towns in Kenya ie. Nairobi, Mombasa, Naivasha, Nanyuki, and others depending on the demand.

duration:

3 Days

Venue & Dates

Online | March 24th, 25th & 26th 2021

Cost:

kshs. 17,400 (all-inclusive) per participant

Course outline  (short courses) – 2021

Technical areas in credit management   

  • The credit debt management tool kits.
  • The 21st-century skills in the credit industry.
  • The cost of credit and effects on profits.
  • The current challenges in the credit /debt environment.
  • Formulae to succeed in credit/debt management.
  • The cardinal laws of debt management.
  • The pillars of credit management.
  • Risk management- (monitoring & control of debts)
  • Effective collection methods. (case studies)
  • From experiences to modern ways of handling debts. (case studies)
  • Problems of collections and possible solutions. (case studies)

Debt management drivers-

  • Effective communication skills.
  • Public relations & image management as tools of collections.
  • Interpersonal communication

Commercial conclusion of debts-

  • dealing with unmanageable debts
  • debts and third party collections
  • open discussions on debt problems

duration:

3 Days

Venue & Dates

Online | June 23rd,24th & 25th 2021

Cost:

kshs. 17,400 (all-inclusive) per participant

Credit department and its operation

Topics:

  • Credit department structure and organization.
  • Management of credit risks.
  • Credit policy and its effects on collections.
  • the credit cards and the credit industry
  • the 80/20, 80/18/2 rules as applicable in credit management
  • Dealing with non-performing debts.
  • Building team spirit in the credit management department
  • Stress management in collections
  • legal action for debt recovery

Debt management drivers-

  • Effective communication skills.
  • Public relations & image management as tools of collections.
  • Interpersonal communication

Commercial conclusion of debts-

  • Dealing with unmanageable debts
  • Debts and third party collections
  • Open discussions on debt problems

duration:

3 Days

Venue & Dates

Online | September 22nd, 23rd & 24th 2021

Cost:

kshs. 17,400 (all-inclusive) per participant

Credit/finance/sales functions, effects on collections and profits

 Topics:

  • Sales/credit/functions and top management relationships and effects on collection.
  • Effective collection methods & procedures.
  • Performance measurement and target setting
  • Hire purchase and the credit industry
  • Assessment of credit risks
  • Credit decisions and controls
  • Managing stress in credit management
  • Legal action for debt recovery
  • Emerging Trends in the credit industry

Debt management drivers-

  • Effective communication skills.
  • Public relations & image management as tools of collections.
  • Interpersonal communication

 Commercial conclusion of debts-

  • Dealing with unmanageable debts
  • Debts and third-party collections
  • Open discussions on debt problems

duration:

3 Days

Venue & Dates

Online | November 24th, 25th & 26th 2021

Cost:

kshs. 17,400 (all-inclusive) per participant

Training and developing the modern revenue collectors

Course outline:

 Topical areas in revenue management   

  • the revenue collection industry and its challenges
  • effective revenue department structures
  • the revenue collection policies
  • pillars of revenue management
  • 80:18:2 rule as applicable in revenue management
  • the credit reference act and effects in the revenue collection industry
  • psychological preparation of customers to pay
  • prerequisites before collections
  • golden steps to walk before revenue collections
  • Effective revenue collection methods & procedures.
  • emerging trends in the debt industry

Revenue collection drivers-

  • Negotiation skills as tools of revenue collections.
  • Dispute resolutions in revenue management and collections.

Commercial conclusion of debts-

  • the modern debt collector
  • dealing with unmanageable debts
  • debts and third party collections
  • open discussions on debt problems

Who is eligible to attend?

  • principal revenue officers
  • county heads of revenue
  • county revenue officers
  • loans officers
  • credit officers
  • micro-finance officers
  • finance/accounting team
  • credit managers/controllers
  • sales managers/staff
  • sales/marketing team
  • customer care/service team
  • revenue/debt collectors

Important information

  1. Please make your bookings in good time to avoid any disappointments
  2. Tell us any topic you would like to be included in the course outline that would be of help to you
  3. We also conduct in-house seminars tailor-made for your organization

May 2021
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