Open Credit Management Programs 2023

Three days courses to enhance credit management skills – 2023

Brief

• The solution to the escalation of bad debts is positive management of credit/debts.
• Non-performing debt will not just start. It is a process, which can only be understood by staff that has knowledge in credit/debt management/collections.
• Credit risk assessment is a key area in an organization and will dictate the success of repayment of any credit created and hence the desired profit/interest.
• The starting point to arrest nagging and non-performing debts in Consumer, Trade & Export credit is knowledge of Credit Management.
• The Kenya School of Credit Management has a lot to share with you in this area.

NB: we run seminars in major towns in Kenya e.g. Nairobi, Mombasa, Nakuru, Meru, Naivasha,
Nanyuki and others depending on the demand

Course outline (short courses) – 2023

 Three-days seminar

 Cost:  kshs.34,000 + VAT per participant

 Who are we?

Kenya School of Credit Management is an institution of its kind in Kenya geared to improving credit management through training. We offer career development and short courses that impact positively on management of credit. Our career development programs are examined by KASNEB, one of the leading and most recognized examination bodies in Kenya and globally. We are registered with the Ministry of Education and the National Industrial Training Authority.

We are the only School Recognized and Accredited to train Credit Management in the East/Central African Region.

 NB: we run the seminars in major towns in Kenya e.g. Nairobi, Mombasa, Nakuru, Nakuru, Nanyuki and others depending on the demand

Course outline & dates (short courses) – 2023

 March 22^nd ,23^rd & 24^th 2023 – Three-day seminar

Venue:  To be communicated

Cost:  Kshs.34,000 + VAT per participant (this amount does not include travel & accommodation)

Course Title: Walking the Modern Credit Business

Course outline:

 Technical areas in credit management       

• The modern credit/debt management tool kits.
• The 21^stcentury skills in the credit industry.
• The current challenges in the credit/debt environment.
• The cost of credit and effects on profits.
• Formulae to succeed in the present-day credit/debt environment.
• The cardinal laws of Credit/Debt management.
• In-depth Credit Analysis
• Risk management- (monitoring & control of debts)
• Effective collection methods/procedures. (Case studies)
• From experiences to modern ways of handling debts. (Case studies)
• Current collections Problems and possible solutions. (Case studies)

 Debt management drivers-

• Modern Effective communication skills.
• Public relations & image management as tools of collections.
• Effective Interpersonal communication

 Credit management & technology-

• Walking the cashless society
• Motion in the ocean in the credit industry
• Digital loans, collections & challenges in the market

 Commercial conclusion of debts-

• Modern methods of Dealing with unmanageable debts
• Debts and third-party collections
• Open discussions on debt problems

3. June 21^st,22^nd & 23^rd 2023 – Three-day seminar

     Venue:  To be communicated

Cost:  Kshs.34,000 + VAT per participant (this amount does not include travel & accommodation)

Course Title:

Effective Credit Department and its Operation

Course Outline:

Technical areas in Management of Credit Department

• Modern Credit department structure and organization.
• Management of credit risks.
• Credit policy and its effects on collections.
• The credit cards and the credit industry
• The 80/20, 80/18/2 rules as applicable in credit management
• Modern methods of Dealing with non-performing debts.
• Legal action for debt recovery

 Debt management drivers-

• Effective communication skills.
• Public relations & image management as tools of collections.
• Stress Management in collection

 Credit management & technology-

• Walking the cashless society
• Motion in the ocean in the credit industry
• Digital loans, collections & challenges in the market

 Commercial conclusion of debts-

• Dealing with unmanageable debts
• Debts and third-party collections
• Open discussions on debt problems

4. September 20th, 21^st& 22^nd 2023 – Three-day seminar

         Venue: To be communicated

   Cost:  Kshs.34,000 + VAT per participant

(This amount does not include travel & accommodation)

Course Title:

Credit/finance/sales Functions, Effects on Collections and Profit.

Course Outline:

Technical areas in Credit Sales and Collections

• Sales/credit/functions and top management relationships and effects on collection.
• Modern-day effective collection methods & procedures.
• Performance measurement and target setting
• Consumer credit and the credit industry
• Modern methods of Assessment of credit risks
• Credit decisions and controls
• Legal action for debt recovery
• Emerging trends in the credit industry

 Debt management drivers-

• Effective communication skills.
• Public relations & image management as tools of collections.
• Interpersonal communication
• Managing stress in credit management

 Credit management & technology-

• Walking the cashless society
• Motion in the ocean in the credit industry
• Mobile loans, collections & challenges in the market

 Commercial conclusion of debts-

• Dealing with unmanageable debts
• Debts and third-party collections
• Open discussions on debt problems

5. November 22^nd, 23^rd& 24^th 2023 – Three-day seminar

        Venue:  To be communicated

       Cost:  Kshs.34,000 + VAT per participant

(This amount does not include travel & accommodation)

Course Title:

Training and Developing the Modern Revenue Collectors

Course outline:

Topical areas in Revenue Management      

• The revenue collection industry and its current challenges
• Effective revenue department structures
• The revenue collection policies
• Modern pillars of revenue management
• 80:20,18:2 rules as applicable in modern revenue management
• The credit reference act and effects in the revenue collection industry
• Psychological preparation of customers to pay
• Winning Prerequisites before collections
• Golden steps to walk before revenue collections
• Effective revenue collection methods & procedures.
• Emerging trends in the debt industry

 Revenue collection drivers-

• Negotiation skills as tools of revenue collections.
• Dispute resolutions in revenue management and collections.
• Managing stress in credit management

 Credit management & technology-

• Walking the cashless society
• Motion in the ocean in the credit industry
• Digital loans, collections & challenges in the market

 Commercial conclusion of debts-

• The modern debt collector
• Dealing with unmanageable debts
• Debts and third-party collections
• Open discussions on debt problems

Who is eligible to attend?

• Principal Revenue Officers
• County Heads of Revenue
• County Revenue Officers
• Loans Officers
• Credit Officers
• Micro-finance Officers
• Finance/accounting Team
• credit managers/controllers
• Sales Managers/staff
• Sales/marketing team
• Customer care/service Team
• Revenue/debt Collectors

 Important information

• Please make your bookings in good time to avoid disappointments
• Tell us any topic you would like to be included in the course outline that would be of help to you
• We also conduct in-house seminars tailor-made for your organization