Credit Management Training (Financial Institutions)

IN-HOUSE CREDIT/DEBT MANAGEMENT TRAINING (FINANCIAL INSTITUTION)

INTRODUCTION

Kenya School of Credit Management is an Institution of its own kind in Kenya.  We train people in the latest tools to manage CREDIT AND CONVERSION OF THE SAME into MONEY. We are registered with the Ministry of Education and National Industrial Training Authority. Our Career Development Program is examined by KASNEB, one of the leading and most recognized examination bodies in Kenya.

Understanding a profitable sale at the end of the day counts for each and every organization.

The starting point of positive conversion of credit into money is knowledge and hence training in the same.  We will be best placed to train your staff in the following areas.

CREDIT/DEBT MANAGEMENT & COLLECTIONS

COURSE OUTLINE:

    Concept of Credit Creation

• Lending is a core function of the lender.
• Understanding credit/debt management and underlying facts.
• Walking the credit business in the modern times
• Self-branding in the credit management business
• The credit policy as a tool to manage credit business
• Effective collection methods

• Principles of Lending
• The Principles of Lending:          
• Cannons of Good/bad Lending
• Credit Appraisal Techniques
• Introduction to Financial Statements and Assessment of the Risks in lending proposals

• Credit Monitoring and Control
• The Essence of Credit Monitoring and Control
• Reasons for Monitoring and Control
• Controls before and after Credit
• The credit policy as a tool for Monitoring and Control
• Tell-tale Signs
• Remedial Action
• Limitations/Challenges

• When things go wrong
• Reasons for failure
• The causes for non-performing debts
• Internal causes
• External causes
• The cost of non-performing debts to the organization

• Recovery of Problem Lending
• Stages in Debt Recovery
• Non-legal recovery methods
  • Reschedule
  • Restructure
  • Re-finance
  • Debt Collectors
• Legal recovery methods

Emerging trends in the lending business

ACCRUING BENEFITS OF RUNNING THESE MODULES

     At the end of the course, participants will be able to:

1. Obtain all information leading to quality customers before granting credit.
2. Interpret all information from the prospective customers into credit values.
3. Give the right credit limit to the customers
4. Monitor and control debt levels leading to better cash flow.
5. Handle and overcome virtually any non-payment platforms.
6. Stress the benefits of business partnership rather than the consequences of failure to pay.
7. Develop a friendly business environment for repeat business
8. Persuade customers to pay without sacrificing goodwill.
9. Increase the Bank businesses by use of credit as a tool of marketing.
10. Improve the customers’ relationships for improved business.

P.K. KAIRU

DIRECTOR OF STUDIES