In-house Credit/Debt Management Training (Financial Institutions)

INTRODUCTION
Kenya School of Credit Management is an Institution of its own kind in Kenya. We train
people in the latest tools to manage CREDIT AND CONVERSION OF THE SAME into
MONEY. We are registered with the Ministry of Education and National Industrial Training
Authority. Our Career Development Program is examined by KASNEB, one of the leading
and most recognized examination bodies in Kenya.
Understanding a profitable sale at the end of the day counts for each and every
organization.
The starting point of positive conversion of credit into money is knowledge and hence
training in the same. We will be best placed to train your staff in the following areas.
CREDIT/DEBT MANAGEMENT & COLLECTIONS
COURSE OUTLINE:
 Concept of Credit Creation
Lending as a core function of the lender.
Understanding credit/debt management and underlying facts.
Walking the credit business in the modern times
Self-branding in the credit management business
The credit policy as a tool to manage credit business
Effective collection methods
 Principles of Lending
The Principles of Lending:
Cannons of Good/bad Lending
Credit Appraisal Techniques
Introduction to Financial Statements and assessment of the risks in
lending proposals
 Credit Monitoring and Control
The essence of Credit Monitoring and Control
Reasons for Monitoring and Control
Controls before and after Credit
The credit policy as a tool for Monitoring and Control
Tell-tale Signs
Remedial Action
Limitations/Challenges
 When things go wrong
Reasons for failure
The causes for non-performing debts
 Internal causes
 External causes
The cost of non-performing debts to the organization
 Recovery of Problem Lending
Stages in Debt Recovery
Non-legal recovery methods
 Reschedule
 Restructure
 Re-finance
 Debt Collectors
Legal recovery methods
Emerging Trends in the lending business
ACCRUING BENEFITS OF RUNNING THESE MODULES
At the end of the course participants will be able to:

  1. Obtain all information leading to quality customers before granting
    credit.
  2. Interpret all information from the prospective customers into credit
    values.
  3. Give the right credit limit to the customers
  4. Monitor and control debt levels leading to better cash flow.
  5. Handle and overcome virtually any non-payment platform.
  6. Stress the benefits of business partnership rather than the
    consequences of failure to pay.
  7. Develop a friendly business environment for repeat business
  8. Persuade customers to pay without sacrificing goodwill.
  9. Increase the Bank businesses by use of credit as a tool of marketing.
  10. Improve the customers’ relationships for improved business.
    P.K. KAIRU
    DIRECTOR OF STUDIES
    Additional information
    COURSE CO-ORDINATOR – P.K. KAIRU
    Mr. Kairu is a long-standing Credit expert having graduated in UK in the field of Credit
    Management. He worked in various financial institutions at managerial levels before starting
    the first school of its kind in Kenya-Kenya School of Credit Management- an institution in
    Kenya that trains people in the latest tools to handle credit/debts.
    Mr. Kairu introduced the career of credit management in Kenya and wrote the first
    curriculum that has been used by KASNEB to examine students since the year 2001 up to the
    recent changes. He has written the first local book in credit management ‘CREDIT
    MANAGEMENT’ that is a recommended study guide for KASNEB students and all
    stakeholders of credit business.
    Mr. Kairu is the Director of Studies at the Kenya School of Credit Management, an
    associate member of Gretsa University senate and a lecturer of the core subject – Credit
    Management.
    CREDIT/DEBT MANAGEMENT
    THE NERVE CENTRE OF EACH AND EVERY ORGANISATION
    FEES & RELATED CHARGES
     To be discussed
    CLASS/GROUP
     The class/group should be a maximum of forty persons for effective training
    CERTIFICATION
     All participants will be issued with certificates at the end of the training

DURATION
 Three days per group (recommended)
VENUE
 To be agreed
THEME OF THE TRAINING
Improving cash flow and reduction of bad debts through skilled manpower in the
today modern credit business

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October 2022
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