Sacco Staff Members Training 2023  

COURSE OUTLINE: (Credit/Recovery Officers)

DURATION: 3 DAYS

Holistic officer in the modern lending business         

• The current challenges in the credit environment.
• Understanding today’s customer in the business of credit.
• The six cardinal laws governing Credit Management.
• Increasing your business through credit.
• The pillars of credit and how to use them to improve your cash flow.
• Parameters to facilitate quality assessment.
• Qualities of collection staff.
• The six cardinal laws governing Credit Management.
• Golden approach to collections.
• Psychological preparation of customers to pay you.
• The ten golden steps in debt collection.
• Effective collection methods. (Case studies)
• Conflict Resolution/Negotiation and effects on collections.
• Public Relations & Image management as tools of collections.
• Personal branding as tools of collections

Concept of Credit Creation

• Introduction to modern lending business.
• Acquiring Credit Customers
• Repackaging today’s lender to fit in the business environment.
• Challenges of lending business in the 21^st century.
• Walking quality customers in the lending business for increased business.
• Turnaround time and best practice in the lending market
• Documentations and their importance in the lending business
• Lending as a core function of the lender
• Credit Products offered by the lender
• Types of Borrowers and their specific needs
• Financial Intermediation
• Read more-   Sacco Staff Training 2023