COURSE OUTLINE: (Credit/Recovery Officers)

DURATION: 3 DAYS

Holistic officer in the modern lending business         

  • The current challenges in the credit environment.
  • Understanding today’s customer in the business of credit.
  • The six cardinal laws governing Credit Management.
  • Increasing your business through credit.
  • The pillars of credit and how to use them to improve your cash flow.
  • Parameters to facilitate quality assessment.
  • Qualities of collection staff.
  • The six cardinal laws governing Credit Management.
  • Golden approach to collections.
  • Psychological preparation of customers to pay you.
  • The ten golden steps in debt collection.
  • Effective collection methods. (Case studies)
  • Conflict Resolution/Negotiation and effects on collections.
  • Public Relations & Image management as tools of collections.
  • Personal branding as tools of collections

Concept of Credit Creation

  • Introduction to modern lending business.
  • Acquiring Credit Customers
  • Repackaging today’s lender to fit in the business environment.
  • Challenges of lending business in the 21st century.
  • Walking quality customers in the lending business for increased business.
  • Turnaround time and best practice in the lending market
  • Documentations and their importance in the lending business
  • Lending as a core function of the lender
  • Credit Products offered by the lender
  • Types of Borrowers and their specific needs
  • Financial Intermediation
  • Read more-   Sacco Staff Training 2023

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